Thank You for Shopping with PonnobariShop!

We truly appreciate your trust in our products. At PonnobariShop, we go the extra mile to ensure that every item you receive reflects our promise of purity, authenticity, and quality.
However, if you face any issue with your order, we’re here to help! Please follow the guidelines below for product returns and refunds.

🛍️ Returns Policy

We request that you inspect your order in the presence of the delivery person upon receiving it.
If you find any issue or inconsistency, please contact us immediately at (+880) [your hotline number] or through our support team.

Conditions for Returns

You may request a return if:

• The product is expired, damaged, or tampered.
• The product’s appearance does not match the images shown on our website or social media.
• The quality of the product is not as described.
• There is any issue with delivery (wrong product, missing item, etc.).
• The weight or quantity differs from what was ordered.
• An incorrect product has been delivered.

Please ensure that the product is returned in its original packaging and unused condition (unless the issue is related to quality).

💰 Refund Policy

For the first time in Bangladesh, PonnobariShop proudly offers a “Satisfaction Guarantee” —
If you are not fully satisfied with your purchase, you may request a refund within 10 days of receiving your order.

Conditions for Refund

• Refund requests must be made within 10 days of delivery.
• If a portion of the product has been used or consumed, you will be charged only for the consumed quantity.
• Refunds will be processed within 3 working days of receiving the returned product.
• The product must be properly packed for return.
• Return shipping costs will be deducted from the total refund amount.

For any return or refund inquiries, please contact our team at:
📞 (+880) [your hotline number]
📧 contact@ponnobarishop.com

⏰ Hours of Operation

🛍️ Online Orders: 24 Hours / 7 Days a Week
💬 Customer Support: Available 24/7
📦 Order Processing: Within 12–24 hours of order placement

We’re always open — whether it’s day or night, weekday or weekend!
Got a question? Just message us anytime — our friendly team is always ready to help.