1. Introduction
Welcome to PonnobariShop.
These Terms and Conditions govern your access to and use of our e-commerce platform for food and food-related products.
By using our website or placing an order, you agree to comply with and be bound by these terms.
If you do not agree, please do not use our services.
2. Account Registration
To access certain features of our website, you may be required to create an account.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
You agree to:
- Provide accurate and up-to-date information during registration.
- Keep your login credentials secure.
- Notify us immediately of any unauthorized access to your account.
3. Ordering and Payment
3.1. Order Placement
When you place an order through PonnobariShop, you are making an offer to purchase a product or service.
We reserve the right to accept or reject your order for any reason, including stock availability or pricing errors.
3.2. Pricing and Payment
All prices displayed on our website are listed in Bangladeshi Taka (৳) and are subject to change without prior notice.
Payment is required at the time of purchase.
By providing your payment details, you authorize PonnobariShop to process the corresponding payment.
3.3. Cancellation and Refunds
Cancellations and refunds are subject to our Return & Refund Policy.
Please review that policy carefully before placing your order.
4. Delivery and Returns
4.1. Delivery
We strive to ensure timely delivery of all orders. However, delivery times may vary depending on your location and product availability.
We do not guarantee specific delivery dates but always aim to deliver within the committed timeframe.
4.2. Returns
Please refer to our Return Policy for detailed information on how to return or exchange your product if needed.
5. Use of Our Services
You agree to use our website and services only for lawful and appropriate purposes.
You must not:
- Use our website to spread harmful, abusive, or illegal content.
- Attempt to hack, damage, or disrupt the functionality of our platform.
- Use any automated tools (bots, crawlers, etc.) without authorization.
Violation of these terms may result in suspension or termination of your account.
6. Intellectual Property
All logos, trademarks, graphics, product images, and website content belong to PonnobariShop or its licensors.
You are not permitted to reproduce, copy, or use any of our intellectual property without written permission.
Unauthorized use may result in legal action.
7. Limitation of Liability
PonnobariShop shall not be held liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
This includes (but is not limited to) loss of data, profits, or business opportunities.
Our total liability, in any circumstance, will not exceed the total amount you paid for your purchase.
8. Termination
We reserve the right to suspend or terminate your access to our website at any time —
with or without cause, and without prior notice.
Upon termination, all rights granted to you under these terms will immediately cease.
9. Privacy
Your use of PonnobariShop services is also governed by our Privacy Policy.
By using our website, you consent to the collection and use of your personal information as described in that policy.
10. Changes to Terms and Conditions
We may revise or update these Terms and Conditions from time to time.
All updates will be posted on this page with an updated “Effective Date.”
Your continued use of our website after such changes constitutes acceptance of the updated terms.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please reach out to us:
📧 Email: contact@ponnobarishop.com
📞 Customer Care: +880 1314-379747
🕒 Hours of Operation
🛍️ Online Orders: 24 Hours / 7 Days a Week
💬 Customer Support: Available 24/7
📦 Order Processing: Within 12–24 Hours of Order Placement
We’re always open — whether it’s day or night, weekday or weekend!
Got a question? Just message us anytime — our friendly support team is always happy to help.