1. Introduction
At PonnobariShop, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or make purchases through our online store.
By accessing or using our services, you agree to the terms described in this Privacy Policy.
2. Information We Collect
We may collect and process the following types of information to ensure smooth and secure service:
2.1. Personal Information
Includes details such as your name, address, phone number, email address, and payment information provided during checkout or registration.
2.2. Usage Information
Information about how you interact with our website — including pages viewed, browsing history, and device or browser type.
2.3. Location Information
If you enable location access, we may collect your approximate or precise location to improve service delivery and show localized offers.
2.4. Log Data
We automatically collect log details such as IP address, browser type, operating system, and visit timestamps to maintain system security and performance.
2.5. Cookies and Similar Technologies
We use cookies to enhance your shopping experience, remember preferences, and analyze website traffic. You can manage or disable cookies through your browser settings.
3. How We Use Your Information
Your personal information is used to provide a seamless shopping experience and better service. This includes:
3.1. Order Processing
To process and deliver your orders, verify payments, and update you on delivery status.
3.2. Customer Support
To respond to inquiries, handle requests, and offer assistance regarding orders and products.
3.3. Marketing and Communication
To send updates, promotional offers, and personalized product recommendations (only if you’ve consented).
3.4. Service Improvement
To understand customer preferences and enhance our website, product range, and overall experience.
3.5. Legal and Regulatory Compliance
To comply with applicable laws, resolve disputes, and respond to lawful information requests.
4. Sharing Your Information
We respect your privacy — your information is never sold. However, it may be shared under the following circumstances:
4.1. Service Providers
Trusted third-party partners who help with order delivery, payment processing, hosting, and customer service.
4.2. Legal Obligations
When required by law, regulation, or valid legal process, we may disclose your information to relevant authorities.
4.3. Business Transfers
If PonnobariShop is involved in a merger, acquisition, or sale, your information may be transferred under confidentiality obligations.
5. Data Security
We use appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, or misuse.
However, please note that no online transmission or storage method is completely secure, and we encourage you to take steps to protect your personal information (e.g., using strong passwords).
6. Your Choices
6.1. Account Management
You can review, edit, or delete your personal information by accessing your PonnobariShop account.
6.2. Marketing Preferences
You can unsubscribe from promotional emails anytime by following the opt-out instructions in our messages.
6.3. Cookies
You may control cookie settings through your browser preferences to limit or disable tracking technologies.
7. Children’s Privacy
Our services are not designed for individuals under 13 years of age. We do not knowingly collect personal data from children. If such information is unintentionally collected, we will delete it promptly upon discovery.
8. Updates to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
All updates will be published on this page with an updated effective date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
📧 Email: contact@ponnobarishop.com
🌐 Website: www.ponnobarishop.com
🕒 Hours of Operation
🛍️ Online Orders: 24 Hours / 7 Days a Week
💬 Customer Support: Available 24/7
📦 Order Processing: Within 12–24 hours of order placement
We’re always open — day or night, weekday or weekend!
Got a question? Just message us anytime — our support team is always happy to help.